When will my order arrive?
All orders are shipped from our warehouse in ’s-Hertogenbosch, the Netherlands. Here you’ll find delivery times, shipping costs and what to do if your parcel is delayed.
Shipped within 1 working day
Orders placed on a working day are processed and shipped within 1 working day.
Delivered in 1–3 working days
In the Netherlands, Belgium and Germany, after your order has been shipped. Other countries: see the table below.
Free shipping from €50
To the Netherlands, Belgium, Germany, France, Spain, Italy and Portugal.
Everything about your delivery
Can’t find your answer? Our customer service team is happy to help on weekdays from 08:30 to 17:00.
Ordered Monday to Friday? We ship your order within 1 working day. Ordered at the weekend? We start on Monday morning, so it ships on Tuesday at the latest. This is the processing time; see the table below for the delivery time to your country.
Once your order has been shipped, you’ll receive an email with your Track & Trace code to follow your parcel.
Keep an eye on your Track & Trace for the latest updates. No new update after 5 days? Contact us with your order number and Track & Trace number and we’ll look into it straight away.
First check with your neighbours, in a safe place or at a pickup point. Still can’t find it? Contact us with your order number and Track & Trace number.
Your order goes straight into our system, so it can’t be changed or cancelled once it has been placed. You can always return items within 14 days.
Because of their size, they are shipped on a pallet by our carrier Raben. We schedule the pickup within 1–2 working days and Raben will email you about the delivery. Free to the Netherlands and Belgium; other countries €100, and free shipping promotions don’t apply. Outside the Netherlands and Belgium, delivery can take up to about a week after pickup.
Orders shipped outside the EU may be subject to customs duties or import taxes. These are paid by the customer on delivery.
Delivery table
Delivery times and costs per country
| Country | Delivery time | Shipping cost | Free shipping |
|---|---|---|---|
| Netherlands | 1–3 working days | €5,95 | From €50 |
| Belgium | 1–3 working days | €5,95 | From €50 |
| Germany | 1–3 working days | €5,95 | From €50 |
| France | 2–4 working days | €5,95 | From €50 |
| Italy | 2–5 working days | €5,95 | From €50 |
| Spain | 3–5 working days | €5,95 | From €50 |
| Portugal | 3–5 working days | €5,95 | From €50 |
| Austria | 2–4 working days | €13,95 | – |
| Bulgaria | 4–6 working days | €17,95 | – |
| Croatia | 3–5 working days | €12,95 | – |
| Czechia | 2–4 working days | €12,95 | – |
| Denmark | 2–4 working days | €12,95 | – |
| Estonia | 3–5 working days | €13,95 | – |
| Finland | 3–5 working days | €18,95 | – |
| Greece | 7–9 working days | €31,95 | – |
| Hungary | 3–5 working days | €12,95 | – |
| Iceland | 2–6 working days | €53,95 | – |
| Ireland | 3–5 working days | €10,95 | – |
| Latvia | 3–5 working days | €14,95 | – |
| Lithuania | 3–5 working days | €11,95 | – |
| Luxembourg | 2–4 working days | €12,95 | – |
| Norway | 3–5 working days | €17,95 | – |
| Poland | 2–5 working days | €12,95 | – |
| Romania | 4–6 working days | €19,95 | – |
| Slovakia | 2–4 working days | €12,95 | – |
| Slovenia | 3–5 working days | €12,95 | – |
| Sweden | 3–5 working days | €17,95 | – |