At Swim Essentials, you can search for one or more items using the categories or the search bar. You can also search via Collections for the different product families we have at Swim Essentials.

Once you have found the desired item, click on it to go to the product page. Choose the desired size and place the item in your shopping cart by clicking 'Add to cart'. Then click 'Order'.

On the checkout page, fill in your details and desired payment method. Click 'Review order' at the bottom left and, when your details are correct, click 'Pay now'. Your order is placed! You will receive a confirmation via email.

You can pay with iDEAL, Bancontact, Visa, Mastercard, PayPal and Klarna. A card or Klarna payment can sometimes be refused. We can’t see the reason, so please contact your card provider or Klarna’s customer service.

Your order goes straight into our system, so our team can start preparing it right away. That’s why it can’t be changed or cancelled once it has been placed. You can always return items within 14 days.

Please check your spam folder first. Not there either? Something probably went wrong when entering your details. Email us at customerservice@swimessentials.com and we’ll check it for you.

Check the expiry date, the minimum order value and whether your code applies to sale items. Still not working? Contact us and we’ll help you out.

Discounts can’t be applied after you’ve placed your order. If an item goes on sale after you’ve ordered it, we unfortunately can’t adjust the price.

Need an invoice for your order? Send an email to customerservice@swimessentials.com with your order number and we’ll send it to you.

Shipping is free from €50 to the Netherlands, Belgium, Germany, France, Spain, Italy and Portugal. For other countries, the cost depends on the destination. See our Shipping & Delivery page for all rates.

We ship your order within 1 working day. After shipping, it arrives within 1–3 working days in the Netherlands, Belgium and Germany. For other countries, see our Shipping & Delivery page.

Keep an eye on your Track & Trace for the latest updates. No new update after 5 days? Contact us with your order number and Track & Trace number and we’ll look into it straight away.

Orders shipped outside the EU may be subject to customs duties or import taxes. These costs are not covered by us and must be paid by the customer upon delivery.

You have 14 days to return your items. Follow the steps on our Returns & refunds page to register your return.

We don’t offer direct exchanges at the moment. Want a different size or colour? Simply place a new order and return the item you don’t want. That way you’ll have your new item as quickly as possible.

We refund the amount within 14 days after we’ve received your return, via the payment method you used. Paid with Klarna? The amount of the returned items is deducted from your total.

If an item has been used beyond what’s needed to try it, or if you’ve kept the free gift, we may withhold part of the refund. That’s why we recommend returning everything unused and in its original packaging.

Transport damage, a leak, a missing part or another defect? Let us know through our Splash Replacement form and we’ll take care of it right away.

Does your product break within 2 months due to a manufacturing defect? You’ll receive a new one or a full refund. Safety products such as swim vests and baby floats are replaced free of charge if they become defective within 1 year of purchase. Read all conditions on our Splash Replacement page.

First check that all valves are fully closed. Still losing air? Report it via our Splash Replacement form.

Check the size chart on the product page before ordering.

Each product page shows the age and weight range the swim aid is suitable for.

No. A swim aid never replaces supervision. Always stay close to your child in and around the water.

Have you changed your mind after submitting your review and want to update your rating? No problem.

Simply log in to My Trusted Shops using the email address you used to submit the review. Under my orders, you’ll find an overview of your reviews. If you see a pencil icon next to your review, you can easily edit it.

• Discounts can’t be applied afterwards
• If you’ve already ordered an item and it later goes on sale, we unfortunately can’t adjust the price
• Prices may change from day to day during a sale, depending on stock and availability. Any changes can’t be applied afterwards