Changed your mind?
You have 14 days after receiving your order to return your items. Register your return online and you’ll receive a return label straight away.
14 days to return
Counted from the day you receive your order.
Free return with a gift card
Choose a gift card and you pay no return costs.
Refund within 14 days
After we’ve received your return, via your original payment method.
Return checklist
Make sure your return meets these conditions, so we can process it quickly.
- Registered within 14 days after receiving your order
- Items unused, apart from trying them on or checking them
- Returned in their original packaging
- Free gifts included if your order drops below the threshold
Return in 3 easy steps
1. Register your return
Fill in the return form with your order number and choose a gift card or a refund.
2. Pack and send
Pack the items in their original packaging, attach the return label and hand in your parcel at a drop-off point.
3. Receive your refund
Within 14 days after we’ve received your return, or your gift card once it’s processed.
Everything about returns
Can't find your answer? Our customer service team is happy to help on weekdays from 08:30 to 17:00.
You have 14 days to return your items, counted from the day you receive your order. Register your return within this period via our return portal.
Choose a gift card and your return is free. Prefer a refund? Then the return costs are for your account. Received a damaged or wrong item? Then we pay the return costs. We do ask for a photo or video of the problem.
We don’t offer direct exchanges at the moment. Want a different size or colour? Simply place a new order and return the item you don’t want. That way you’ll have your new item as quickly as possible.
Within 14 days after we’ve received your return, via the payment method you used. Paid with Klarna? The amount of the returned items is deducted from your total.
If an item has been used beyond what’s needed to try it, or if you’ve kept the free gift, we may withhold part of the refund. That’s why we recommend returning everything unused and in its original packaging.
If a return brings the value of your order below €75.00 or €100.00, we ask you to return the free gift as well. If the free gift is not returned, its cost will be charged to you.